Frequently Asked Questions

Everything you need to know about your Camelia Paris experience.

Where does Camelia Paris ship from?

All our orders are curated and dispatched directly from our headquarters in Paris, France, ensuring authentic European quality and style.

How can I track my order?

Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to follow your package's journey in real-time.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please visit our Returns Portal to start a request and receive a prepaid shipping label.

Do you offer international shipping?

Yes, Camelia Paris ships worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for installment-based payments.

How do I care for my Camelia Paris garments?

To maintain the longevity of our fabrics, we recommend following the specific care instructions on the inner label of each garment, generally favoring cold washes and air drying.